PRICING:
Prices included in our product web page may change at any time
without notice. We will try to keep them updated as fast as we can. All the pricing is figured on SINGLE items. Large quantity pricing
available upon request.
MINIMUM ORDER
FOR SUPPLIES
- Our normal minimum order is $30.00,
but we will accept orders
for less. There will be a $5.00 minimum order fee plus freight charges to all
orders under $50.00.
FOR EQUIPMENT - Our normal minimum order is $30.00,
but we will accept orders
for less. There will be a $5.00 minimum order fee to all
orders under $50.00. All equipment will have shipping charges.
NON STOCK ITEMS:
Sales are final on special-order products - NO
cancellations or returns.
SHIPPING CHARGES:
Because of the ever changing prices going up from
FedEx and UPS (5 - 8%), we are having to change our policies on shipping. From now on, we
have been lowering our pricing on supplies and now charging for shipping on all
orders of a single item or for orders in quantity less than $50.00. Over
all, those ordering more than one item should make out better, we will continue
to pay shipping on quantity purchases . We charge only
what we it cost us. Priority overnight delivery shipping charges will be
charged on any order. All equipment will
have shipping charges.
PAYMENT TERMS:
Terms are available to those who qualify. While
credit approval is pending, we will ship COD that includes an additional $5.00
fee per box by the carrier. You may prepay with company check, cashier's check
or money order. Overpayments will be credited towards items on next purchase. Returned checks will be assessed a $25.00 bank charge.
CREDIT POLICY:
To begin the credit process, please complete
and sign the
credit application,
found
in the left column, and fax to us at (770)360-9990. Credit is granted to customers who provide
satisfactory trade and banking references.
PRODUCT RETURN PROCEDURES:
All products being returned (whether defective
or otherwise) must have an approved RETURN AUTHORIZED # (RA#) written clearly on
the outside of the shipping box. Any product returned without this number
clearly written on the outside of the shipping box will be refused at our dock.
Any returns for any reason other than product being defective will have a $25.00
restocking fee.
To obtain a RA#, call or email us and provide
the following information:
Your customer name
Invoice number
Part number to be returned
Quantity to be returned
Reason for return
DEFECTIVE PRODUCT:
We will not issue an RA# on an order after 180
days from the invoice date.
All defective products must be sent freight
pre-paid.
BOTTLED COPIER TONER SUPPLIES:
All products are checked and in stable condition before shipping and are
therefore not returnable. all sales are final.
CARTRIDGE-BASED COPIER AND FAX SUPPLIES:
To obtain a RA# for these types of products, Automated Office Solutions will
require a letter from the customer describing the defect along with a copy of
how a copy is being printed should it be a printing problem.
APPLE BRAND SUPPLIES:
Due
to manufacturer's restraints, Automated Office Solutions will not accept
any returns - defective or non-defective product.
RICOH LASER PRODUCTS:
Automated Office Solutions cannot credit defective Ricoh products for any
reason. Defective products must be returned directly to Ricoh. Call
800-882-4858, ext. 1.
XEROX/TEKTRONIX:
Defective claims must be issued directly to Xerox by the end user. Please call
800-835-6100 (dial 1:1)
WARRANTY:
Products
sold with manufacturer's warranty. Automated Office Solutions makes no warranty
and will assume no liability for damages resulting from the use of any
consumable in any manufacturer's equipment other than the vendor's warranty.
NON-DEFECTIVE PRODUCT:
We will not issue an RA# on orders over 180
days from the invoice date.
We grant credit for returns only if the product
and the packaging are in resellable condition
The cost to return the product will normally be
the return freight charge.
Returns are subject to restocking fees.
PRODUCT DAMAGED IN TRANSIT:
If you receive a product that has obviously
been damaged in transit, please refuse the delivery. If you notice the damage
after the carrier has left the premises, please contact the carrier and
Automated Office Solutions.
REPACKAGING PRODUCT FOR RETURN:
All laser, copier and fax cartridges must be returned in its original
packaging, including styrofoam insert, end caps, etc.
We cannot give credit on any product when either the product or the
manufacturer's boxes have been written on or otherwise marked in anyway.
All product must be shipped in protective outer boxing, with RA#
clearly printed on the outside of the shipping box. Any product returned without
the RA# on the outside if the shipping box will be returned to sender.
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